For Your Concern:
We at Violet & Purple love our customers and do our best to provide them the Ultimate Designer Jewellery experience. All of our products are of the highest quality make and material, and we ensure that each order is verified before packing so that you are 100% satisfied.
Our experts suggest that you:
1. Avoid placing the jewelry in contact with any chemical substances, as they may corrode the metal plating.
2. Avoid using velvet boxes for Storing Jewelry, and instead keep the jewelry in the packaging we provide.
3. Wipe jewelry after use with a soft cotton cloth to enhance lifetime.
Delivery and Shipping
LOCAL DELIVERY (WITHIN HYDERABAD):
For our customers within Hyderabad, we have several delivery options available:
a) STANDARD DELIVERY
This is the default delivery option. Delivery is FREE on orders worth Rs. 500/- and above. Orders will be delivered in 3-4 working days.
b) EXPRESS DELIVERY
In case you need jewellery urgently, we will dispatch your order through Hyper-local courier services. Extra charges are applicable. Orders will be delivered in 1-2 working days.
TO AVAIL EXPRESS DELIVERY PLEASE CONTACT US ON WHATSAPP NO.
+91 8978-099-777 ASAP
c) STORE PICKUP
If you live nearby any of our stores in Kukatpally (Hyderabad), we can arrange for you to pickup from the nearest retail outlet. You just have to show us proof of purchase (i.e Order Invoice sent to you email). Orders will be ready for pickup in 2-3 working days.
DELIVERY ACROSS INDIA (OUTSIDE HYDERABAD)
Deliveries through the website are available with standard shipping only. Your order shipment may be delayed due to various state lock-downs and restrictions. However, we will do our best to ensure your order will be delivered to you safely.
Orders will be delivered in 5-10 working days. In case we cannot delivery to you, we will reach out to you and let you know.
If you require urgent delivery for your order, please let us know in advance. We will do our best to ship your order to you at the earliest through express shipping. Extra charges will be applicable. Orders will be delivered through express shipping in 3-4 working days.
International deliveries will be delivered to you as per usual norms (5-10 working days). You may face delays in delivery in your respective country due to local lockdowns and courier restrictions. You may call our helpline / WhatsApp us on +91 8978 099 777 or email us at email@example.com for more information.
*REGARDING CASH ON DELIVERY*
We urge our customers to opt for Prepaid Delivery instead of COD to minimize delivery time and reduce contact with delivery persons, reducing risk of infection. We are aware of how fast Covid-19 is spreading throughout the country and wish all our customers to be safe and secure. Also, we have observed that COD orders are being delayed by delivery partners for security reasons. For faster delivery, we highly recommend placing prepaid orders instead of COD.
SHIPPING CHARGES WITHIN INDIA:
All domestic (India) orders worth more than Rs.500/- made at www.violetandpurple.com are eligible for Free Delivery Shipping. Orders of value less than Rs. 500/- will incur a delivery fee of Rs. 50/-.
Please note that for Cash on Delivery Orders, you will be charged a minimal amount of Rs.100/- as COD charges. This charge is not the same as Delivery Charge (Rs.0/- on orders of Rs. 500 or more in India only, and Rs. 50 otherwise).
SHIPPING CHARGES FOR INTERNATIONAL ORDERS
We are now shipping internationally to 220+ countries around the globe! All our international orders are shipped through DHL and similar reputed courier companies. Orders once placed are shipped out in 2-3 business days and will be delivered within 5-10 business days depending on the location and estimated time of delivery.
We accept International payments via Internationally Recognised Credit/Debit Cards (like Master, Visa and American Express). However we do not accept Cash on Delivery Payment for International orders. For more details on payments, please check the FAQ section as well as the Payment Options section
We strongly encourage you to get in touch with our sales executives through live-chat or by messaging us on WhatsApp at +91 897-809-9777 so that we can handle your all your concerns regarding International Orders, Shipping and Care. You can also drop us a mail at firstname.lastname@example.org, and we'll respond ASAP.
LIST OF SHIPPING CHARGES BY COUNTRY
A standard shipping fee is levied on all international orders. You can check the table below for country-specific charges. All fees are in INR and DO NOT INCLUDE CUSTOMS TARRIFS
|Country/Zone||Shipping Fee (in INR)|
|United Arab Emirates||1295|
|United Kingdom (UK)||1295|
|All Other Countries||1495|
NOTE: Each country has its own set of import/export tariffs, which maybe levied on your order. Any additional taxes or customs duties must borne by the customer. If you need any assistance with these extra charges, please contact our customer care team.
TRACKING YOUR ORDER
We urge you to provide your correct email address and mobile phone number in your account contact details. As soon as we receive your order, we will contact you for confirmation of the order. Also, providing the correct shipping address will help in ensuring that items purchased by you are shipped to the right location.
You will be able to track your shipment using the tracking number of your parcel. We notify our customers via a shipment confirmation email within 24 hours of dispatching the product(s). This shipping confirmation email will contain Courier Service name and Tracking number.
In case you need any help or have any queries related to your shipment, please drop a mail to Our Online Team , ping us on live-chat or message us on WhatsApp at +91 897-809-9777.
Violet & Purple Fashion Jewellery Pvt. Ltd is not liable for any delay in delivery by the Courier Company / postal authorities and only guarantees to hand over the consignment to the Courier Company or postal authorities within 2-3 working days from the date of the order and payment remittance. Also, we are in no way responsible for any damages to the items purchased while in transit to the customer.