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Frequently Asked Questions: 


General FAQ:

How can I search for the latest Products?
We usually update our website with the latest products and styles in fashion jewellery. You can find these products in various categories as well as in our Category section. For our latest collection of jewellery products, check out our Latest Collections in the Collections Drop-down section.

How can I find your Store Location?
We have a total of 8 retail outlets, with seven in Hyderabad (Kukatpally, Chandanagar, Ameerpet, Suchitra, and Secunderabad) and one in Kakinada (SRMT Mall), and more coming soon! To find retail stores near you, you can check out the Locate Us dropdown available at the top of our website. Alternatively, you can check out the Locate Us link at the bottom of the page. You can also check out the store locations from our Facebook, Instagram and Twitter pages.

How I Can Search a Particular Product?
Every product that you see on our website or in our retail outlets is barcoded and has a unique number to identify it. You can use this 5-digit code to search the individual product. If you want to see a collection of similar products, you can simply search for the type of jewellery i.e necklace sets, bangles, bracelets, etc. Certain kinds of jewellery have very ethnic nomenclature and several variations for the same name. This may lead to issues when searching for products. In that case, try to use the most common spelling for jewellery. If all else fails, simply ping us on the live chat and we'll help you out!

How can I view my Recently Viewed Products?
The Recently Viewed scroll-tab displays a list of your most recently viewed products on our website. This page facilitates you an easy way to navigate back to products you are interested in. If you are logged in to your account, then your Recently Viewed Product list is visible near the bottom of every page.

What is a Designer Fashion Jewellery?
The decision to purchase designer jewellery over commercial jewelry is a good one. You may feel that materials being equal, you could find yourself in new look for a low price. You are more likely to see in a designer fashion jewelry. But unless you are choosing high-cost jewellery or studio jewellery, much of what price is different. Designer jewelry is frequently made by hand and great care is taken to ensure fine quality. Precious or unusual materials, and sometimes contains handmade elements.

Why Violet and Purple?
Violet and Purple Fashion Jewellery have become the top choice for high-quality Designer Fashion Jewelry at the best prices. Discover extraordinary imitation jewellery with the finest collections and the best prices. With eight sparkling retail outlets and an ever-growing online presence, you'll find yourself at the best place to shop for fashion jewellery! We at Violet and Purple endeavour to give our customers the most selective and excellent collection of fashion jewellery and satisfy them with our outstanding service and quality. So, drop by any of our retail outlets for an out-of-the-world designer jewellery experience or check us online to get stunning jewellery for amazing prices!

What is a CZ stone/American Diamond?
CZ or Cubic Zirconia (also known as American Diamond or AD) is a man-made mineral that possesses characteristics similar to real diamonds. These are the stones that are most commonly used in Designer Fashion Jewellery. They are generally heavier and more dense than diamonds. Another striking similarity is the strength- CZs are sturdy and can withstand scratches caused by rough use. Also, similar to other precious and semi-precious stones, you can find all sorts of cuts and colors to match your style- Ruby, Emerald and dazzling White hues of stone. But what makes it really stand out is the appearance, cut and lustre - it has the same look, feel of a real diamond, for less than half the price!

Do you offer to re-polish jewellery?
We provide very fine quality jewellery with long-lasting finish and lustrous CZ stones. We also take great care to ensure that your order is sent to you carefully with proper packaging and means of long-term safe-keeping. Since these are high quality artificial jewellery products, over time, you may see a change in the finish and mild discolouration of the jewellery. Unfortunately, we do not provide a means to re-polish jewellery once sold. You can however try to get it repolished at Gold and Silver jewellery stores near you. If you have a genuine issue, you may contact our Support Team at support@violetandpurple.com.

Accounts Information:

How can I create my Account on your Website?
Creating an account on our website is a fairly simple procedure. You can choose to create a new account by clicking on Login → Create an Account. On this page, enter all the required information (i.e email ID and password) and click Submit. On successful creation of your account, you'll receive a confirmation email from us. Click the Confirmation link in the mail to confirm the account. After creation of your account, you will be able to access this account by entering your Email address and password information at Registered Users.

Help! I am unable to create my account!
If you're unable to confirm your account via email, please check your Spam folder. If the problem still persists, you can contact us at support@violetandpurple.com or ping us on live-chat!

How can I reset my Account Password?
To change your Account Password, you need to Sign In your Account. Once you signed-in, you will get option to update your account on the Update My Account page. Click Change Password at the bottom of the page. Now you just have to enter your Existing Password and type in your desired New Password.

I forgot my Account Password. What should I do?
If you forget your Old Password or cannot log in, simply click on Forgot Password. After entering your email id and entering the captcha, you'll receive a Confirm Password Change email from us. Click on the link in the email, and you'll be redirected to the Change Password Page. Enter the new password and click on Change Password to confirm the change.
If you can't find the Confirm Password Change email from us, please check your Spam folder. If you still can't find it, then contact us at support@violetandpurple.com or ping us on live-chat!

Billing and Payments:

What Payment methods are Accepted?
We accept all major Indian Credit and Debit Cards. Unfortunately, we do not accept American Express or any other international Credit/Debit Cards.

Do you have Cash On Delivery (COD)?
Yes! We now have Cash On Delivery as a payment method for all orders! You can now chose to either pay online via the ICICI Payment Gateway or pay via COD. 

Please note that for all COD orders, you will be charged a separate COD handling charge irrespective of the order amount

Is it secure to use my Credit/Debit card on the website?
We make use of the ICICI Payment Gateway which is PCI-DSS compliant, and makes use of 128-bit SSL encryption. This ensures that your data is in safe hands. You can also check the “https” prefix for all our pages on the site- safe and secure.
For more information on our policies, please check the Terms and Conditions as well as the Privacy Policy pages.

Shipping & Returns:

Do you provide Free Delivery?
Yes! We provide free shipping and delivery throughout India for every purchase made. We have teamed up with several delivery partners to ensure that we can reach most parts of the country.

Do you provide Free Delivery for Cash On Delivery Orders?
We provide Free Delivery on all our orders irrespective of the type of payment method. However you will be charged a nominal COD Handling Fee of 50/- for COD orders.

Do you ship Internationally?
We now have a small but growing number of international fans for Violet & Purple (Thank you so much!). As of now, however, all of our online products are being shipped within India. We will soon be ready for shipping our products to customers across the globe- we are working with a logistics team to come up with a feasible solution.

How long does it take to deliver my order?
Orders are usually processed within 1 day of making a purchase and are then sent to our courier service for delivery. On average, this process takes around 2-3 business days. Also please note that orders placed on the festivals, weekends or on public holidays may be delayed due to logistic issues. If you live in and around Hyderabad but wish to purchase online, you'll receive your order within 1-2 days. We try our best to ensure that your order is delivered promptly and without any hassles.

How can I track the delivery of my order?
All our orders are delivered through reputed courier partners who will provide specific Tracking IDs. Once the order is dispatched to the courier service, you will be notified by SMS. You can also track your order with the tracking ID provided to you. We also provide you the tracking details via email after we dispatch your order.

Will my product be safe during the course of delivery?
We don’t allow any room for error. You can rest assured that your order is in safe hands. We do our best to ensure complete safety of the jewellery, and provide appropriate packaging. We also document every step of the process to ensure transparency and security. You will also be provided with instructions on handling and safe-keeping, along with a box for long-storage, as well as an eco-friendly bag for carrying your jewellery around!

In the worst-case scenario where you have received a damaged piece, you can contact our Support Team at support@violetandpurple.com and we'll try to help you out. Please note that we at Violet & Purple are not liable for in-transit damages caused by courier services.

Help! I need my ordered delivered ASAP!
We understand that you might be very busy and in immediate need of jewellery for important occasions. Your time is quite precious, and we'll do our best to ensure that you receive it within 2-3 days. It may not always be so, due to unforeseen delays in delivery. However, that doesn't mean we'll give up! We'll be working with our courier partner to ensure your order reaches you on time. You can always ping us on live-chat or email us at support@violetandpurple.com for help.

Do you provide Returns/Exchange for purchases?
We value our customers and our jewellery. And that means giving you the best in design, quality and price. Each and every ornament that is shipped is packaged with great care and the entire process is documented for safety and security. And that is why you'll come to love our jewellery, time and again.

We follow certain policies to ensure transparency, efficiency and quality customer care:

  1. We DO NOT allow returns on sold products - online or in retail outlets. Jewellery once sold cannot be returned.
  2. We DO NOT accept returned goods, as we believe that customers should get the best quality fashion jewellery.
  3. Refunds are NOT given for any purchases made - be they online or in retail store*.
  4. We DO NOT encourage exchanges of our products, with a few exceptions**.
  5. We DO NOT engage in reselling used jewellery and discourage the same, because we cannot ensure
    the best quality jewellery for our customers.

    * - Final decision lies with management.
    ** - Size exchange allowed for bangles and bracelets within a stipulated period of time.

The above policies may seem a bit harsh and heavy-handed, but please consider the up-side to it; better quality, better price and simplified processes to help you find the perfect ornament.

In case you have a genuine issue and wish to find a solution, please contact our Support Team at support@violetandpurple.com or contact us at +91 897 809 9777.

Customer Care:

How to contact the customer care team?
We care about our customers and our quality, and this means providing our customers with the best in designer fashion jewellery. We put in a lot of effort to ensure that you are getting the right product at the right price on-time, every time. Of course, not everyone is perfect, so a few problems might pop up here and there. But we're here to help you out!

In case of any queries about our products, services or website, you can contact our Support Team.

  1. For queries related to orders, delivery or purchasing - contact us at support@violetandpurple.com
  2. For queries related to products and sales, contact us at sales@violetandpurple.com

Additionally, you can ping us on live-chat and we'll respond as soon as possible.

I have contacted you, but haven't received a response yet...
We're a small but growing organisation...that's made of wonderful people like you! We understand that you might be in a tough spot, trying to choose between that sparkling white choker or that beautiful peacock necklace, and need some help deciding which is better. You might also be looking for help regarding the Cart and Login. Whatever the issue maybe, we are here to help!

However, there are times when we might not be available to respond to you immediately. We'll still do our best to catch up with you and ensure that your problem is solved. The working hours for our Online Support Team are from 10:00 AM to 8:00 PM on Mon-Sat and 10:00 AM to 5:00 PM on Sundays. In case you need help for products purchased in our retail stores, you can contact our Retail Help Line at +91 924 628 9366.

Can I contact you on social media?
Definitely! We love social media too. You can message us on Facebook, Twitter, and Instagram.
We also understand that you might be a bit busy and in a rush to get help. Don't worry. We're on WhatsApp too!
Message us at +91 897 809 9777, and we'll respond ASAP to help you out.
In case you wish to speak to our Sales/Support Team, call us at +91 897 809 9777 or +91 924 628 9366.

I like your products on Facebook. Can I find them on the website?
We post our latest products and collections regularly on social media sites like Facebook, Twitter, Pinterest and Instagram. Most of the images and videos that you find have links to the product pages, where you can see all the details and then make a purchase. We have also opened up a channel on Youtube, where you can check out videos of our jewellery.

I purchased a product in your retail outlet. But I need some help!
Don't worry! For all purchases made in retail outlets, you'll be provided a bill as well as a bag, both of which have individual store numbers. You can also contact our central Retail Customer Support Team @ +91 924 628 9366, and they'll guide you on further steps.

Do you have an option for Franchisee?
While it may be an interesting business option to pursue, we are a Private Limited Company owned and operated by individual persons, and have not opted to go into the Franchisee model yet. However, that doesn't mean you should not ask! Feel free to contact us at sales@violetandpurple.com and we'll let you know when we're ready.

I have an Issue and I need Help ASAP!
Don't panic! We're here to help! You can message us on WhatsApp @ +91 897 809 9777. Or Ping us on the website Live Chat. We'll do our best to ensure your problems are solved as soon as possible.